Libatel's call accounting software is constantly improved and updated in order to meet our client's needs. Our latest version is web based, supports PMS and puts customers back in control through its extensive reporting capabilities. Call costs can be extracted in a variety of formats to give the customer information on departmental and individual usage for on billing and cost center management. More than 40 reports are included and customized reports are available upon requests. |  | | IVR is a technology that automates interaction with telephone callers. Enterprises are increasingly turning to IVR to reduce the cost of common sales, service, collections, inquiry and support calls to and from their company.
Libatel provides tailored IVR applications for enterprises, call centers, banks, ISPs, healthcare, retails, travel and transportation. Libatel's applications are deployed on AVAYA platforms and use VoiceXML and CCXML markup - much like the HTML markup found on every web site - to deliver robust IVR applications with any existing web infrastructure and experience. Our engineers have experience with IVR integration, configuration, reliability and redundancy, application development, and IVR solution deployment management. | | | | Customer Relationship Management (CRM) is a business philosophy that involves identifying and understanding customers while building a relationship with them to improve their satisfaction and maximize profits. It's about understanding, anticipating and responding to customers' needs. Libatel builds CRM application on top of the call center infrastructure, in order to improve the data collection, and organize each client's history. By doing so, the enterprises maintain a relationship with their customers, increase customer satisfaction and therefore increase sales and revenue. | | | | Libatel's software engineers have also designed and implemented tailored applications such as an automatic routing application lying on top of an AVAYA call center application. The application routes customers to a proper dealer in a dealing room, simulates an ATM machine and provides authentication mechanisms for credit cards. Further more, Libatel's team developed applications with telephony controls such as transfer, conference and hold functionalities. | | |
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